Last test was switching off laptop, disconnect external monitor and switch on. Last option, in Start menu, I search for Nitro, click on it and icon appears in task bar but window does not opens. Second option, trying to open a PDF file in the computer, result is the same, Nitro shows icon in taskbar but nothing happens. Right clicking on the icon, I see the option to open Nitro, but nothing happens. Using Alt+Tab, I see the Nitro window open and if I navigate to it, nothing happens. If I try to open a PDF e-mail attachment double clicking on it, I see in taskbar the Nitro icon, but nothing happens.
Nitro is the default app to open PDF files. I've installed latest release of Nitro Pro 13 (13.46.0.937) and in the laptop W10 Home (updated to latest version) is running. We are getting the same issue of it opening up but only showing a white screen as a preview if you hover over Nitro and when trying to use the windows key left/right arrow nothing is happening. Having an issue on RDS with this, user is unable to open PDF's regardless of what server they are on. Thank you and I look forward to hearing back from you. If above doesn't help, what build of Nitro Pro are you working with? You can go to Control Panel > Programs and Features (format is 13.X.X.X, e.g. Press the Windows key + Left/Right arrow until Nitro Pro appears. If not fixed after rebooting, focus on Nitro Pro by clicking on it on the Taskbar.ģ.
When Nitro Pro is opened on a monitor that is later disconnected, it won't default to a current "active" display which causes Nitro Pro to display on the missing monitor.
This is a common scenario when multiple monitors are being used. Thank you for reaching out to us through our Community Forums!
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